Shipping policy
ORDER PROCESSING TIMES
As our chocolates are handcrafted every day, we make our very best effort to ensure that every order goes out within 24-48 hours upon receipt of the order during business days. Please note that order processing time may be longer during holiday time periods (for example Christmas/Chanukah Season December 1 - December 23 or Valentines Season Feb 4-Feb 14) due to the large amount of orders we receive and the fact that our chocolates are all handmade in our Lacey, WA lab.. We ship all our orders on a first come first served basis and do our very best to get orders out ASAP with most orders shipping the same day they are placed.
ORDER TRACKING
When you place an order on our website, tracking is available for all orders which you will receive as soon as your order has been processed and shipped, usually in 24-48 hours.
USPS PRIORITY MAIL
USPS Priority Mail generally takes an estimated 2-5 days (after processing time) to arrive once shipped in the USA.
Please understand that it is not a guaranteed delivery service which means you cannot request a specific delivery date using this service.
After the package is left with the USPS associate we are unable to speed up the process or interfere with the shipping/delivery service.
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ICE PACKS / WARM WEATHER
During summer months and periods of hot weather, all shipping prices at checkout include ice packs. These are non-toxic reusable gel packs which help to keep your chocolate cool as it makes it's way to your door. If your destination is over 72°F (21°C), your order must be protected from heat. To preserve quality, we will add icepacks to your order which will keep your package cool. During the summer months we typically ship all of our packages in this manner and so do not offer any ground shipping to ensure your items arrive in the best condition possible. In hot weather conditions, we generally cannot offer Monday deliveries and therefore reserve the right to delay your shipment. During the cooler months, you typically do not need to expedite your shipping unless the source (Lacey, WA) or destination is over 70°F.
SHIPPING DAYS
Our main shipping days are Monday, Tuesday and Wednesday. We may at our discretion, depending upon the destination and the weather conditions, choose not to ship out orders on any other day. The reason for this is to prevent the chocolates from melting and/or getting held up at a shipping facility that is not temperature controlled. It is in our best interest for you to receive our delicious chocolates in optimum condition.
During holiday periods, we try our best to ship orders every day of the week.
RETURN POLICY
As a retailer of handmade perishable food items, we are unable to accept returns.
However, if for any reason you are dissatisfied with your purchase, please contact us.
We are here to help!
ADDITIONAL INFORMATION
The Nom Nom Stop’s chocolate bars have a general best buy date of 6 months from receipt.
The Nom Nom Stop is not responsible for shipping addresses entered incorrectly. Any additional costs or reshipments incurred due to an incorrect address will be the responsibility of the customer.
QUESTIONS?
Please call us at +1 (360) 292-0805 or email thenomnomstop@gmail.com with any questions or concerns.